September 22, 2010 | Written by Dave Cannon

A couple weeks ago, Apple released a new version of its flagship desktop application, iTunes. Oftentimes, differences between each version of iTunes are subtle enough to go unnoticed by the majority of casual users, but this time, Apple spiced up the app with some social functionality. It seems that Apple, with a reputation for constantly pushing into new markets, could not resist the allure of social media.
The network is called Ping, and has been described by Steve Jobs as “sort of like Facebook and Twitter meet iTunes.” Now that users have spent some time with it, we’re beginning to see a first wave of impressions. The verdict? Ping is nothing to write home about.
Katherine Boehret, in her Wall Street Journal review, called Ping “socially awkward.” While you can follow bands and other users, you cannot send messages, either publicly or privately. Ping does not notify you when someone comments on your posts, and offers no way of importing contacts from other networks. That last part alone could be a deal breaker, even without reports of rampant spamming.
Ideally, Apple would identify an opportunity to add value for customers, and design a service to deliver that value. But Ping seems to have been designed in reverse, capitalizing on the popularity of social networking to pull more revenue from the iTunes store (every mention of a band or song links to the iTunes storefront). The half-baked functionality points toward a lack of research about what users actually want from a social network, and what it needs to be successful.
That said, music lends itself extremely well to online socializing. With an already-faithful following of iTunes users, Apple could potentially become a significant presence in the social media sphere due to sheer brand loyalty. Of course, it wouldn’t hurt to look at some Facebook case studies.
Update:
Apple recently released some updates for iTunes and Ping. Users can now share music they’re listening to directly from their library, circumventing the previously tedious procedure of navigating to the Ping page. If Apple continues to make this type of improvement, users may begin to adopt the network more widely.
Tags: apple, iTunes, music, Ping, social network


