Comments on: Lessons from the Domino’s Rogue Employees Incident http://intra.rfistudios.com/blogs/left-brain/2009/04/lessons-from-the-domino%e2%80%99s-rogue-employees-incident.html Wed, 25 Jan 2012 17:40:23 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Tyler Pennock http://intra.rfistudios.com/blogs/left-brain/2009/04/lessons-from-the-domino%e2%80%99s-rogue-employees-incident.html/comment-page-1#comment-142 Tyler Pennock Tue, 21 Apr 2009 18:04:28 +0000 http://www.rfistudios.com/blogs/left-brain/?p=361#comment-142 The good news is that many of the comments on YouTube and other social media outlets seem to be favorable to Domino's - recognizing that one isolated incident is not indicative of the entire company. For all of social media's ability to tear down an organization, I believe it also has the ability to support and strengthen a company through a crisis. My best is that Domino's will bounce back better than ever because of this. The good news is that many of the comments on YouTube and other social media outlets seem to be favorable to Domino’s – recognizing that one isolated incident is not indicative of the entire company. For all of social media’s ability to tear down an organization, I believe it also has the ability to support and strengthen a company through a crisis. My best is that Domino’s will bounce back better than ever because of this.

]]> By: Justin R. Buchbinder http://intra.rfistudios.com/blogs/left-brain/2009/04/lessons-from-the-domino%e2%80%99s-rogue-employees-incident.html/comment-page-1#comment-136 Justin R. Buchbinder Fri, 17 Apr 2009 21:30:29 +0000 http://www.rfistudios.com/blogs/left-brain/?p=361#comment-136 Yan, I couldn't agree more. Furthermore, I feel that - whether they had a plan in place or not, Domino's was quick to the frontlines - thanking the blog that posted the video publicly for informing them of the incident, dropping the important talking points (100+ k employees, a billion countries, delicious fresh [...]) and they even had a boringly realistic message from some dude in the C-Suite. Considering the horror of the incident, I'm impressed with their response! JR Yan,

I couldn’t agree more. Furthermore, I feel that – whether they had a plan in place or not, Domino’s was quick to the frontlines – thanking the blog that posted the video publicly for informing them of the incident, dropping the important talking points (100+ k employees, a billion countries, delicious fresh [...]) and they even had a boringly realistic message from some dude in the C-Suite.

Considering the horror of the incident, I’m impressed with their response!

JR

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